Tango Life Insurance, issued by Tango

Depending on the cover type(s) you choose and if you meet the conditions of cover, you would be eligible to claim and receive a lump sum payment if you:

• Die or are diagnosed with a terminal illness (Life cover)

• Could not work again due to a sickness or injury (TPD cover)

• Were diagnosed with a serious medical condition listed in the PDS (Trauma cover).

If you suffer a sickness or injury and cannot work, Income Protection cover would provide a monthly payment after your waiting period and up to the maximum of your selected benefit period.

nib Life Insurance, issued by NobleOak, is a fully underwritten set of covers. That means your health, lifestyle and other personal details are assessed upfront at the time of application, not when you make a claim. Future claims will be assessed based on clearly defined terms, as outlined in the Product Disclosure Statement.

When determining the types of cover and how much life Insurance you may need, you may wish to think about:

• Your current debt i.e. your mortgage, personal loans and credit cards  

• The number of dependants you have

• Your current income

• Future education expenses for your children i.e. school and university fees

• Ongoing household expenses, including utility bills, groceries and insurances

• Lifestyle costs i.e. sport and music lessons, birthdays and holidays

• Childcare and home assistance. If you or your spouse are stay-at-home parents, you may need to cover the cost of home help to help look after the children and manage running the household.
  

Some individuals who apply for nib Life Insurance, issued by NobleOak, may require a medical examination. Whether or not you need a medical examination depends on several factors, such as your age, health status, lifestyle and the cover types and sum insured amounts you apply for.

Your cover will start once it is accepted by NobleOak and communicated to you in writing. Until then, NobleOak may ask for more information to fully assess your application. Your duty to disclose any relevant information continues right up to the point that your application is accepted.  

When your insurance cover begins, you’ll be issued with an acceptance letter and certificate of cover outlining the full details of your insurance. Please keep these documents together with the PDS for future reference.  

You’ll also receive an annual advice confirming your insurance details, including your insured benefits and premium payable.  

Interim Accidental Cover is provided to you while your application is under assessment:  

• For Life cover applicants: up to $1.5 million  

• For TPD cover applicants: up to $500,000  

• For Trauma cover applicants: up to $500,000   

• For Income Protection cover applicants: NobleOak will pay the monthly cover amount applied for up to 24 months to a maximum of $4,000 per month.

Subject to the eligibility and terms referenced in the PDS, these benefits are provided at no extra cost to you.  

Contact NobleOak on 1300 993 413 to get a claim form for your nib Life Insurance policy, issued by NobleOak.  

Once completed, email your form to [email protected] or mail to:  
Claims Team, NobleOak Life
GPO Box 4793
Sydney NSW 2001

New nib Life Insurance policies are no longer available through nib’s former arrangement with TAL.

If you hold an nib Life Insurance policy issued through TAL, there is no change to your cover. If you would like to contact a TAL service or claim representative:

Service and claims queries
Mon–Fri: 8am–8pm (Sydney time)
Phone: 1800 633 170

Life, TPD and Income Protection covers can all be included in an SMSF. Where cover is taken through an SMSF (that is, the trustee of the SMSF will own the cover) there are certain limitations because of the Superannuation Industry Supervision Act 1993 (SIS) requirements. These apply to cover owned by a superannuation trustee of an SMSF and, where applicable, they are mentioned in the PDS. Because superannuation is a complex area which changes from time to time, it’s suggested that you obtain tax or accounting advice when considering your taxation affairs.  

If you have a complaint about your nib Life Insurance policy, issued by NobleOak, or the service that has been provided (including the obligations under the Life Insurance Code of Practice) please contact NobleOak to let them know your concerns. The NobleOak team will do all they can to resolve your complaint as quickly as possible. All complaints are handled by the NobleOak Client Care team. They will contact you within one business day of receiving your complaint and will aim to resolve your complaint within five business days and no later than 30 calendar days (subject to access to the required information).

There are several ways you can contact the Client Care team to register your complaint:

• Email: [email protected]

• Phone: 1300 396 455

• Write to NobleOak:  
  Attention: Client Care team, NobleOak Life
  GPO Box 4793
  Sydney NSW 2001

To assist NobleOak in dealing with your complaint quickly, please include the following information:

• Your name and contact details, including your daytime phone number and email address

• Details of your complaint

• Your desired outcome.

If you are unhappy with the handling of your complaint, or the resolution of your complaint you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: [email protected]
Telephone: 1800 931 678 (free call)

In writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

For further information on how NobleOak handles complaints, please access the NobleOak Public Complaints Policy.

NobleOak Life Limited (NobleOak), an award-winning Australian life insurer, is the issuer of nib Life Insurance. They were established in 1877 and have been protecting Australians for over 145 years. 

NobleOak is regulated by the Australian Prudential Regulation Authority (APRA) and holds an Australian Financial Services License issued by the Australian Securities and Investments Commission (ASIC).

NobleOak has adopted the Life Insurance Code of Practice (Code). The Code sets out the minimum standards for dealing with, communicating with and servicing members. It’s built around the principles of clarity and transparency, fairness and respect, honesty and timeliness of communication.

NobleOak is also a member of the Council of Australian Life Insurers (CALI), a body which supports the Australian life insurance industry and its members through dedicated representation and engagement. CALI advocates to drive positive outcomes for customers, insurers and their partners.